How long does it take for my credits to be refunded :
- Credits will be refunded within 3 to 5 working days (depending on the size of the job) from the date of confirmation of cancellation from the customer. We will proceed to process the refund within the time frame if the customer does not respond after we carry out our verification procedure.
Refunds for Recurring Credit Deduction :
- If the customer decides to cancel halfway through, the service provider would have to request for refund via their vendor transaction wallet.
- We will contact the customer to verify how many sessions has been completed, and the credits will be refunded accordingly.
Why is my refund being rejected :
- Customer verifies that the cancellation did not happen and the job is still ongoing
- It is the service providers mistake that caused the cancellation to happen (eg: the service provider was late and customer was angry and therefore cancelled the job)
- When the service provider submits cancellation form more than 7 days after job request is cancelled.
- Service provider did not accurately read the job request details written by the customer and accepted the job anyway but realizes it only when setting an appointment with the customer (eg: customer already wrote in the description that she has pets in the house and if the service provider is not comfortable with servicing customers with pets but accepts the job anyway and only realizes later on, this will be considered the service providers mistake and therefore they will not be given a refund)
- Service provider did not follow up with customer within 24 hours after accepting job