The Kaodim Guarantee for air con servicing is applicable for air-cond servicing packages regardless how many units service users requested, terms are as follows:
If Kaodim’s representative conclude the Service professional are required to re-service, service professional shall re-perform without charging any fees
In order to be eligible for the Kaodim Guarantee, the Service User must submit the Kaodim Guarantee Claim Form within seven days (7) days of the date the Service request was submitted
The Kaodim Guarantee does not apply to any other cost, liability, damage, injury or claim arising from or in connection with the Service performed by the Service Professionals. For clarity, the Kaodim Guarantee only applies to Service fees or labour cost and does not apply to governmental taxes and any payments made for goods, items, materials and solely applies to payments made for the Service Professional to perform the Service.
Provision of this compensation is a discretionary and gratuitous gesture of goodwill on the part of Kaodim and does not in any way create any liability towards the performance of Services rendered by the Service Professional.